General
At Longan Merchandise, we deliver protection on your terms because we believe that it is essential at current pandemic and you need a better protection for yourself and your loved ones. That’s why we offer a broad selection of branded and reputable products, all available online and delivered right to your door. It’s because we know that choice matters.
We have a blog post that explain a step-by-step verification for you!
https://longanmerch.com/blogs/informative/how-do-i-verify-fda-certification
Order Related
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business day.
Our support team is always happy to guide you at any step!
If there is any changes to an order you have placed, please email us at info@longanmerch.com or use the contact form if:
you are placing the order before 12 pm PST, please contact us before 12 pm PST on the next day.
you are placing the order after 12 am PST, please contact us before 12 pm PST on the same day.
If there is any changes to an order you have placed, please email us at info@longanmerch.com or use the contact form if:
you are placing the order before 12 pm PST, please contact us before 12 pm PST on the next day.
you are placing the order after 12 am PST, please contact us before 12 pm PST on the same day.
Please send us an email at info@longanmerch.com or use the contact form with details of the product, photo proof and we will try to get back to you within 24 hours.
Payment & Return
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards and Debit Cards.
Note that additional exchange fee may apply if your currency is other than US dollars.
We do not accept returns or exchanges for masks and hand sanitizers unless the item you purchased is defective. If you receive a defective item, please contact us at info@longanmerch.com with details of the product, photo proof, and the defect. We will follow up within 24 hours business days.
Domestic & International Shipping
For more detailed Shipping Policy, please read here
Shipping destinations
- Locally within the U.S.
- Please include apartment number or PO boxes clearly, and check your package status constantly to avoid any missing packages.
Shipping times
- Local orders take 3 ~ 5 business days to be delivered to you and we ship within 2 business days after you place your order.
- Shipping time might vary depending on location, shipment method and other factors.
Shipping cost
- Orders over $40 will have free shipping.
- Orders under $40 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout.
- Orders over $100 will requrie signature confirmation.
Incorrect shipping address / Redirect back to sender
- We will not be responsible for incorrect shipping address. If the order is return back to us, we will contact you and try to ship it again. If this happen more than one time, you order will be canceled.
For more detailed Shipping Policy, please read here
Shipping destinations
- We ship worldwide.
- Please include apartment number or PO boxes clearly, and check your package status constantly to avoid any missing packages
Shipping times
- International orders take 5 ~ 10 business days to be delivered via USPS or USPS (your choice) and we ship within same 1 business day after you make a purchase.
Shipping time might vary depending on location, shipment method and other factors.
Shipping cost
- Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
- Orders over $100 will require signature confirmation.
Incorrect shipping address / Redirect back to sender
- We will not be responsible for incorrect shipping address. If the order is return back to us, we will contact you and try to ship it again. If this happen more than one time, you order will be canceled.
International Taxes
- International taxes might be applied depending on your country's taxes policy.
- Customs duty is calculated as a percentage of the customs value of the goods:
- The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
- The customs value is made up of: the price paid for the goods,
the insurance cost,
the shipping cost.
Disclaimer
We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.
If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations."
By ordering from LonganMerch.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.
You will receive an order confirmation email, a notification when the product has shipped, and a notification when the product has been delivered. The order number and the tracking number will be included if you have leave us the correct email address. Note: You can also receive text message update if you input your phone number at check out.